History Of Water Supply In Penang

1804   =   Simple water supply system for 10,000 people in malaya.

1900   =   Universal water metering system.

1919   =   Water Department in George Town City Council.

1973   =   Penang Water Authority- state waterworks authority.

1975   =   Computerised water billing system.

1993   =   On-the-spot water billing system.

1999   =   Perbadanan Bekalan Air Pulau Pinang Sdn Bhd.

2001   =   On-line one-stop Consumers Care Center.

                 non revenue water (NRW) unit set upunder Strategic Plannig Department

2002   =   Public listing of PBA Holdings Bhd (holdings company) On-line integrated Reveneu Management
                System 24-hours Call Center

2003   =   International company-wide ISO 9001:2000 certification for quality management.
                Coperate website - pba.com.my
                On-line internet service by e-mail - customer@pba .com.my

2005   =   International ISO 14001:2004 certification for enviroment management at  Batu Feringgi            
              Treatment Plant and Teluk Bahang Dam.


2006   =   Geographical Information System (GIS)
               OSHAH 18001:1999 for occupational healty and safety management


2007   =   ISO 14001:2004 certification of Waterfall Treatment Plant


2008   =   ISO 17025 certification for Water Laboratory at Sungai Dua Treatment Plant


2009   =   "friendly . caring . responsive "   customer care campaign.